FAQs
What currency are the prices do I see in the site?
All prices are in USD.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at eviepearlhandmade@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund, please make sure item is not worn and in original packaging. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my subscription?
Yes you can cancel your subscription before the 10th of the month. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at eviepearlhandmade@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
The normal turn around time for our shop is 5-7 business days. Weekends and holidays do not count. During holiday times please expect 1-2 week turn around time. We are a handmade small business and make every item by hand.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your experience wonderful! Please send us an email to eviepearlhandmade@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at eviepearlhandmade@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund, please make sure item is not worn and in original packaging. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my subscription?
Yes you can cancel your subscription before the 10th of the month. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at eviepearlhandmade@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
The normal turn around time for our shop is 5-7 business days. Weekends and holidays do not count. During holiday times please expect 1-2 week turn around time. We are a handmade small business and make every item by hand.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your experience wonderful! Please send us an email to eviepearlhandmade@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.